My network traffic is not counting

Does your WhatPulse client count network traffic (download and upload), but does not pulse it to the website? Do your per application network stats not work?

You're most likely missing the pcap library needed for these statistics, but this can be fixed easily!

Windows: NPCAP is required. It comes with the client installation file, but you can also download and install it separately.
If you have NPCAP installed and the client is still not tracking unpulsed bandwidth, please remove and reinstall NPCAP before contacting support. It sometimes gets corrupted when Windows updates come through.

Mac OS X: The pcap library is standard on OS X, no third party installations needed. The WhatPulse client does need OS permissions. More on that in this article.

Linux: The snap packaged client can only count interface network traffic. It can not see application traffic and does not count towards your unpulsed traffic yet. This is a side effect of the snap packaging and we're working on a solution.

USB Interface: My USB Network Interface is not tracked

If your network traffic is partially counting, there are reasons for that as well.

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