Adding extra security to your WhatPulse account can be achieved using our 2-Factor Authentication (2FA) implementation. We use a Time-based One-Time Password (or TOTP) method, which means you can use an auto-generated code on either your phone or password manager to prove that it's actually you t...
Automated Account Expiration
Inactive WhatPulse accounts will be automatically expired. We label accounts as 'inactive' when a user has not pulsed for 24 months (2 years).
If an account is inactive for 24 months (from the beginning of the 24th), 4 weeks before deletion the user gets an automated warning email, and 2 weeks b...
Buying Premium as a Gift
You can purchase Premium as a gift for another WhatPulse user by clicking on "Is this a gift?" from the Purchase Premium Services page. Enter the username (example: smitmartijn) in the text box that appears below and complete the checkout via PayPal. The user you specify will automatically receiv...
Can I join multiple teams?
You can only join one team. If you want to switch teams, you will need to leave your current team and join the new team.
Changing your username
Your username is what identifies you throughout the WhatPulse website. Upon registration, you can select your unique username, but you can also change it later on. Here's how you change your username.
Browse to 'My WhatPulse', then the 'Profile' tab. Type in your desired new username and the we...
Creating a team
To form a team, first ensure that you are logged in to the WhatPulse website. Then, go to the teams page, and click on Create a team. You will be prompted to fill in 4 fields of information
Name: Your team name. Team names can be up to 35 characters long, and can only contain alphanumeric charac...
Delete a Pulse
In some cases (best determined by yourself), it would be needed to delete a pulse. You can do so by going to your pulse overview on your profile.
First, browse to your profile using the "My Stats" button on the top right of the website. Then select the "Pulses" tab, about halfway through the pa...
Does deleting a computer effect my total stats?
No. You will loose that specific computer overview (computer-x did x keys), but your total statistics are not effected. You are free to delete computers and re-add them without causing harm to your statistics.
Finding Team or User ID Numbers
Sometimes may need to use a team or user ID number. Usually these are used in third-party applications or scripts, such as WebAPIs or gadgets.
There are two ways to find your user ID number. The first method is to login to your account on the WhatPulse website and click 'My WhatPulse' -...
How do I cancel my Premium Subscription?
If you would like to cancel your Premium Services subscription, you can do so from the Premium dashboard located here.
When you have a running subscription, the dashboard will tell you the details of that subscription and a link which you can use to cancel it.
Sorry to see you go, hope to see y...
How Do I Hide An Application?
To hide an application from being displayed on the website, click on "My WhatPulse", then go to "Applications". You will then see a list of applications that have been sent to the website from your client. By default, your application statistics are publicly viewable.
To hide an application from...
How do I join a team?
If you've decided you want to team up with your friends to compete against others, you can join a team. This is really simple to do, you just go to the teams page and click the "Join Team" button at the top right hand corner. You will be asked for confirmation in a popup window before you really ...
How do I leave a team?
Leaving a team is pretty straightforward. First, you need to be logged in. If you are logged in, you can select the "Teams" tab in the "My WhatPulse" menu.
If you are in a team, you're only option is "Leave team". If you click that option, the website will ask for your confirmation, as shown belo...
How to exclude yourself from the ranking system
If you are using WhatPulse for its statistics value and only its statistics value and you don't want to participate in the global ranking system, you can exclude yourself from those lists.
To do so, login to the website and browse to the Profile section of My WhatPulse. There, unselect the opti...
Managing a team
In the My WhatPulse menu, click on Teams. If you have sufficient privileges, you will see several options on this screen.
Transfer ownership of Team
If you want to make somebody else the owner of your team, click this button, and then specify the username of the person you wish to transfer team ...
To manage computers, ensure that you are logged in to the WhatPulse website. Hover over "My WhatPulse" in the main navigation bar, and then click on "Computers". On this page, you can add, rename, or remove computers.
To add a computer, click on the "Add Computer" button. A dialog will pop up. E...
My Referral Link
To refer your friends to WhatPulse and get credit for their registrations, you need them to use the following link: http://whatpulse.org/ref/<your UserID>/
For example: http://whatpulse.org/ref/1/
See also: Finding Team or User ID Numbers
Notify on Login
The Notify on Login checkbox in your Dashboard, under the Security page, is a simple feature that will send you an email with details of a login happening on your account. You'll be able to keep tabs on what's happening with your account this way.
To reset your WhatPulse password, you can send yourself an email with a link to set a new password. To start that process, enter your email on this page on our website. Inside the email there's a link to set another password for your account.
After you've updated your password on the website, yo...
Posting your stats to Facebook
Our integration with Facebook allows you to share your stats with your friends. You can use this integration to link your Facebook account to your WhatPulse account and set it to post your stats manually or automatically. Everything is configurable; which message & statistics you want to post...
Resetting Statistics on the Website
You can delete your statistics on the website, if you wish to do so. This will remove all records of the statistic you're deleting from our database (without a way to recover them, be sure when doing this!) for all your computers. The statistics on your local client will not be affected by this.
Setting up twitter integration
The twitter integration allows you to share your statistics with your friends. You can use this plugin to link your twitter account to your WhatPulse account and set it to tweet your statistics automatically. Everything is configurable; which message & statistics you want to tweet and how oft...
What are team Managers?
Team Managers can assist the team Founder in managing (moderating) their team. Team members can be promoted and demoted by the team Founder.
Managers can send out global messages to the team and remove members from their team.
What network traffic stats are counted on the website?
The WhatPulse client measures all network traffic, but only submits internet traffic to the website for rankings. In the interface, you will get the real traffic values, while the 'Unpulsed' value will be only internet traffic.
This is in effect to make the ranking game more fair for people with...
What or who is Stripe?
Stripe is a payment gateway that supports easy and fast checkout with creditcards. You have the option to purchase our Premium Services directly with your creditcard via Stripe or use a PayPal account. Previously, only PayPal purchases were an option.
Stripe is used and trusted by a lot of brand...
Why wont my statistics appear on the website?
After you have registered an account, installed the WhatPulse client and started gathering statistics, you will need to pulse ("Pulse!" button) from the client before any statistics show up on the website.